Contact Us
Assante Service Centre
Hours of Operation: Monday to Friday, 8:00am to 6:00pm EST.
Our Assante Service Centre representatives are customer care professionals trained in our services and solutions and able to answer or assist you with your inquiries about your account(s), or our company.
Call us: 1-800-268-3200
Fax us: 1-866-645-4447
United Financial Service Centre
Our United Financial Service Centre representatives are able to assist you at 1-888-664-4784, Monday to Friday between 8:00am to 6:00pm ET.
Assante’s Do Not Call List
On September 30, 2008, the Canadian Radio-television and Telecommunications Commission (CRTC) implemented a National Do Not Call List (DNCL). Canadians are now able to register their phone numbers (landline, cell phone, fax and VOIP) with the CRTC to avoid receiving unsolicited contact from telemarketers.
Assante Wealth Management retains an Internal Do Not Call List, which allows individuals to register phone numbers if they wish to not receive calls from an Assante representative.
To add your name to Assante’s Internal Do Not Call List, please contact our Service Centre at 1-800-268-3200.
Client Complaint Handling Process
The following outlines Assante Wealth Management’s (Assante Capital Management and Assante Financial Management – “Assante”) process for dealing with client complaints. Assante has procedures to handle both written and verbal complaints that include an alleged grievance involving the Dealer or an Advisor. We request that you submit the details of your complaint, preferably in writing, to our Manager of Complaints and Regulatory Inquiries, Assante Wealth Management, 151 Yonge St. Tenth Floor. Toronto, Ontario, M5C 2W7 or alternatively to complaints@assante.com.
For privacy reasons, we will only deal with complaints from our clients or another individual authorized in writing to deal with us.
How Your Complaint is Handled
Assante will acknowledge all complaints within five business days of receiving the complaint. We will provide you with a brochure outlining the options available to you should the resolution of your complaint be unsatisfactory. Your complaint will be handled by experienced and qualified staff. If at any time you require an update or the status of your complaint, you may contact the Designated Complaints Officer at complaints@assante.com. We will review all complaints fairly after gathering the necessary information, reviewing your documents and conducting interviews, if necessary. We will provide you a conclusion in a response letter. We will generally provide our response within ninety days. If the review process will not be completed within the time frame, we will undertake to make you aware of our progress, the reasons for the delay and our anticipated completion date, if possible.
Outcome of Complaint
In our substantive response letter we will either offer to resolve your complaint or deny it. You may have to sign a release if the case offers a financial settlement. You will be provided with information regarding alternative options if you are unsatisfied with our response.
Head Office
Assante Wealth Management
2 Queen Street East, 19th Floor
Toronto, ON, M5C 3G7
Main reception: 416-348-9994
Toll free: 1-888-348-9994
United Financial
2 Queen Street East, 19th Floor
Toronto, ON, M5C 3G7
Telephone: 416-644-5650
Toll-free: 1-866-644-5650
Fax: 416-644-5693
Media Contacts
For media interviews and fact-checking, please contact:
Murray Oxby, Director, Communications: 416-681-3254 | 1-800-268-9374 | Fax: 416-364-2969
Corporate Offices
Assante Dealer Operations & Client Account Administration
151 Yonge Street, 9th Floor
Toronto, ON, M5C 2W7
Main reception: 416-348-9994
Toll free: 1-888-348-9994
